Heating & Air Conditioning Expert with 25 years of experience

Heating & Air Conditioning Expert with 25 years of experience

Mon-Sat: 07:00 - 17:00

24h Emergency Service | Same Day Service No Extra Charge

Get Warranty

Register Your Warranty

Call Today (650) 924-8654 | 5105188965

San Francisco County | Santa Clara County | San Mateo County | Alameda County

7 Questions to Ask Before Hiring an HVAC Service

hvac service

With over $22 billion spent on air conditioning in the US every year, energy bills can get expensive — and if you need to get HVAC service, you’ll want to make sure you’ve found the best person for the job.

One way to do this is by asking them all of the questions you can possibly think of. 

If you’re not sure what to ask, here’s what to say to your HVAC service technician. 

1. Are You Licensed and Insured?

Making sure the HVAC company is licensed and insured is absolutely crucial when inviting them into your home to take care of your unit or replace it. 

A license proves that your technician has the necessary experience and qualifications to perform the repair well.

Insurance covers two things. The first thing it makes sure of is that if anything is damaged when your HVAC unit is serviced, the bill will be covered. The second thing it covers is the technician if they happen to get injured on your property. 

Both of these things may end up being important. 

2. How Much Experience Do You Have?

Asking how much experience the professional has is essential. While someone starting out in the business may be good at what they do, it’s safest to pick someone who has years behind them. After all, you don’t want to be part of someone’s learning curve!

The best HVAC service company won’t find this question intrusive and will be happy to answer. The information may even be readily available on their website.

You should also make sure they have experience with your specific HVAC system. There are different manufacturers and some may only be experienced with certain kinds. 

3. Do You Run Background Checks on Employees?

When you’re inviting someone into your home to perform a service, they’re going to be amongst your personal life and belongings. This can be a bit daunting, especially if it’s an all-day job and you plan to leave them alone unsupervised.

For that reason, you need to make sure you’re inviting trustworthy individuals into your house. Ask the company if they run background checks on employees, and run the opposite way if they say they don’t. Background checks should be the least they can do for their customers.

4. Can I See References?

It’s also a good idea to ask for references. The best HVAC company will have a trail of happy customers behind them, so they shouldn’t hesitate to provide.

You can also do some research on your own. Some companies will proactively provide client testimonials on their website you can look at.

An even better idea is to check out reviews on third-party sites like Google, Yelp, and Facebook. The company should have a good overall rating and you can even dive into the one and five-star reviews to see what they did well and what they didn’t.

Company responses to bad reviews can also be very helpful in getting a feel for them.

If they don’t have a lot of reviews, this suggests they’re new, so you might want to ask what businesses they’ve had previously, if any. 

5. When Can You Come Out?

Different HVAC problems have different urgency levels. 

If your HVAC is simply wearing down and aging, and may need to be replaced soon, you can afford to wait a bit longer and don’t need to worry about this point as much.

However, some HVAC problems are more of an emergency. They may require urgent solutions, like if your cooling and/or heating isn’t working at all.

If someone can’t come out immediately, you may be forced to go with someone else. 

6. How Much Will This Cost?

Supply chain issues have currently bumped HVAC prices by up to 80%, which means your servicing may not be cheap. You need to make sure it’s within your budget.

At the same time, however, going with the cheapest price may not be the best option. Someone may be the cheapest option because they have bad reviews they’re trying to make up for and struggling to get business, or they’re new to all of this.

They may not even be licensed!

Make sure you consider the quote along with everything else, as relying on it alone may provide you with poor service that becomes more expensive later when you have to fix that along with the original issue.

7. What’s the Best Way to Contact You?

Knowing the best way to contact your HVAC service provider is essential. There may be delays or problems, or you may have to reschedule, and this can be a problem if you can’t get in touch with them.

If they’re busy, they may not be able to always answer the phone right away which is why you need to know the most efficient way to get in touch. While you should also be understanding of them having a lot of work, you should be able to expect them to always get back to you in a reasonable timeframe.

Ask These Questions Before Getting HVAC Service

Although you might not want to ask your HVAC service provider too many questions in case you seem haughty or invasive, know that any good one is expecting those questions and should be open and transparent in their answers. If they seem evasive or impatient, they’re not the right company for you.

Asking those questions and getting answers will help you find the best fit.

Looking for reliable HVAC service in San Francisco, CA? Contact us today and let’s see what we can do for you.

Sameh t
Author: Sameh t


  • Avatar of Eli Richardson
    Eli Richardson I'm glad you explained why we must ask an HVAC company for past references before hiring one. The other day, I heard my uncle saying he wants to invest in a new cooling system. I think my uncle's looking for an HVAC contractor, so I'll make sure he gets your hiring tips. I appreciate you helping me understand how to research an HVAC contractor's online presence. Reply
  • Avatar of Kate Hansen
    Kate Hansen It was helpful when you said that asking for references is a good idea. My mom was on the phone with me last night, and she was telling me about how her air conditioner has been making weird noises. I'll pass this information along to her so that she can find a good HVAC company that can repair the issue for her. Reply
  • Avatar of Henry Killingsworth
    Henry Killingsworth My wife and I need to have a furnace installed in our basement. I appreciate the advice you shared about hiring an experienced HVAC contractor. We will need to find a contractor that has installed basement furnaces in the past. Reply
  • Avatar of Thomas Clarence
    Thomas Clarence It was really helpful when you mentioned that it is a good idea to find an HVAC company that will be happy to answer questions about the amount of experience they have. If you are trying to hire a commercial HVAC company, it seems like it would be a good idea to ask them about businesses they have worked with in the past. If they have worked with top-end businesses in the past, they probably have a lot of experience. Reply
  • Avatar of Sub Zero Refrigerator Service Repair
    Sub Zero Refrigerator Service Repair Low Cost Appliance Repair is factory trained and authorized to service the full product line of Sub-Zero appliances. Reply
  • Avatar of Charlotte Fleet
    Charlotte Fleet I like your suggestion to ask potential HVAC services for references and check out reviews about their work. My air conditioning system has only been producing warm air for the past few days. I need to hire a professional to repair it, so I'll be sure to check reviews and contact references. Reply
  • Avatar of John Carston
    John Carston It's interesting when you said that qualifications and skills would be needed to be a licensed service provider. My brother told me yesterday that they are having issues with their heating system as they are hearing a strange noise, and he asked if I had any idea what would be the best option to do. Thanks to this helpful article, I'll be sure to tell him that it will be much better if they consult a trusted HVAC system service as they can provide proper repair and preventative measures. Reply
  • Avatar of all star service
    all star service HVAC systems are playing a very important role in hospitals, not only by maintaining comfortable climate conditions of temperature and humidity control, but also by maintaining a clean, germ-free environment to contribute to the well-being of patients and to prevent the spread of disease. These determining factors mean that the design of air conditioning systems for the hospital sector must take into account a series of characteristics that, although important in other sectors, must be given special attention in this sector. Reply
  • Avatar of Charlie Bradford
    Charlie Bradford Thanks for this! I'm looking for an HVAC company in my area that could replace two of my mini-split air conditioners and I came across Direct Air Miami while I was searching for HVAC companies online. They seem like the most reputable AC service provider from where I live and I read a lot of good reviews about them so they're definitely my top consideration right now. I'll be sure to still ask these questions though to make sure that I don't miss anything. Reply
  • Avatar of Millie Hue
    Millie Hue It really helped when you said that we need to consider other factors as well and not just the quotation rate we will get to ensure that we get the best service instead. I will keep that in mind when I look for HVAC contractors for a heater installation service before this month ends. A system is the last thing I need for the flat I bought before I can finally move into my own place. Reply
  • Avatar of Mia Evans
    Mia Evans Thanks for pointing out that we can check third-party websites to see the reviews about the HVAC contractors we plan to hire. I think this can actually help us gauge if they will be a good choice for an air conditioning repair service after noticing leaks in the unit. Since we have a limited budget, we can definitely benefit if we know that we are paying for quality workmanship and trustworthy professionals. Reply
  • Avatar of Victoria Addington
    Victoria Addington It's great that you discussed that we should choose an HVAC contractor who has experience with your specific HVAC system. My friend told me that their AC is malfunctioning. I should advise her to hire an HVAC contractor with vast experience in the field. Reply
  • Avatar of Refrigerator Repair Services Lakeview
    Refrigerator Repair Services Lakeview Low cost appliance repair is a leading refrigerator repair place in Lakeview , Buffalo Grove, Long Grove, Antioch, Arlington Heights, Barrington etc. Reply
  • Avatar of Eve Mitchell
    Eve Mitchell Thanks for mentioning that you need to make sure that the servicing is within your budget. I would really like to hire an HVAC technician to help me with my heating unit. I would really like to find someone who will be able to help me at a decent price. Reply
  • Avatar of HVAC
    HVAC I was suggested this website through my cousin. I'm now not sure whether or not this publish is written by him as no one else realize such particular approximately my problem. You are incredible! Thanks! Reply
  • Avatar of HVAC
    HVAC With havin so much content and articles do you ever run into any issues of plagorism or copyright infringement? My website has a lot of exclusive content I've either written myself or outsourced but it seems a lot of it is popping it up all over the internet without my agreement. Do you know any techniques to help stop content from being ripped off? I'd genuinely appreciate it. Reply
  • Avatar of Red Deer Furnace Cleaning
    Red Deer Furnace Cleaning It is always the best choice to use a tradesmaen that with experience. Reply
  • Avatar of tracfone 2022
    tracfone 2022 Usually I do not learn article on blogs, however I wish to say that this write-up very compelled me to try and do it! Your writing taste has been amazed me. Thank you, very great article. my page ... tracfone 2022 Reply
  • Avatar of Afton Jackson
    Afton Jackson Hiring an HVAC contractor who you can call at any time is an important thing for us for sure. With how often we use our heat pump, it could require some maintenance in the middle of the season that we might not be able to do all on our own. I'll look for an HVAC contractor who has good communication for sure so that I can be ready to call them whenever needed. Reply

Leave a Reply

Your email address will not be published. Required fields are marked *

24/7 HVAC Service No Extra Charge
Over 25 Years Experience | BBB A+ "On Time All The Time"